Payment Policies
Payment Policies
The payment policies below form an integral part of the Terms and Conditions of Use.
1. Identification
This site is owned, maintained, and operated by Luster Decor.
2. Contact - SAC
If the User needs information, clarification, or services regarding this Payment Policy, Luster Decor provides WhatsApp as a means of communication for all inquiries the User may have. WhatsApp operates through the following communication channels:
(a) By email at: support@lusterdecor.com. Whenever the User contacts any customer service channel, they must provide their phone number and email address so that their request can be processed.
In any case, the User will receive confirmation of receipt of their request within five (5) days via the same communication channel, and it will be processed and responded to as quickly as possible. Additionally, the User should be aware of the other policies on this site.
3. Payment Terms in the Product Offer
Luster Decor will provide on the Site, for each type of product, a page containing a description of the information related to the product's characteristics, such as composition, any health and safety risks, duration, origin, stock availability, payment terms, full upfront price, and delivery availability.
Due to potential price updates, the amount to be paid for the product will be the one in the cart.
4. Purchase Order - Choosing the Payment Method and Terms
To purchase products, the Customer must access their Access Account and follow the guidelines and instructions on the Site. After selecting the products and their respective quantities, the customer will be directed to the payment page. On this page, the customer will choose the payment method and terms. This is the last opportunity for the Customer to identify and correct any errors or discrepancies made in previous steps. After the purchase is completed, no changes can be made, whether in quantity, products, payment methods, or terms. Upon completion of the purchase, Luster Decor will immediately send an email to the Customer indicating the purchase/order number, the products and quantities purchased, the price, the shipping cost, the payment method, and the estimated delivery times.
Luster Decor may also contact the Customer to confirm the purchase in case of any discrepancies with the information provided during the purchase process. If Luster Decor cannot contact the customer or verify data discrepancies, it may cancel the purchase, in which case an email will be sent to the customer.
5. Order Modifications
Luster Decor will not accept changes or modifications to the purchase, whether in quantities, products, payment methods, terms, or delivery locations, after the purchase procedure is completed. However, if the Customer has an urgent need to modify any item in their purchase, they can contact Luster Decor SAC to check the possibility of a change, which will only be made if the order has not yet entered the separation stage.
6. Payment Methods
The customer can pay for their purchases on the Site using credit or debit cards, either as the cardholder or an authorized user, from the following brands: VISA, MASTERCARD. To ensure the security of transactions and prevent potential fraud, Luster Decor reserves the right to refuse third-party credit or debit cards issued abroad. Payments made via bank slip must be made in a single installment for the total purchase amount and in cash. The bank slip must be printed after the purchase is completed, and payment must be made at bank branches, ATMs, or online banking platforms. Payment must always be made by the due date, under penalty of immediate and automatic cancellation of the purchase. The payment deadline for the slip will be 2 business days. The slip will be available for reprinting in the User Access Account until the expiration date. The order will only be approved after full payment of the slip, and payment confirmation is automatically processed by the bank within 3 business days, without the need to send any proof or similar to the Site. Do not pay after the expiration date; after the reservation date, the purchase is canceled, and the slip loses its validity.
7. Payment Methods, Delivery, and Return of Products
Delivery:** During the purchase process, Luster Decor will inform the Customer of an estimated delivery time for the Products. This estimate considers the products purchased, their quantities, available stock, and the distance between the distribution centers and the delivery address provided by the customer. The period indicated as probable will be counted from the order approval date, upon payment confirmation, which may vary depending on the chosen payment method (Card, Paypal or Klarna).
Return: In case of regret for a purchase made on the Site, the Customer must inform Luster Decor through the SAC and request the return of the product and cancellation of the purchase. This right must be exercised within 7 (seven) days of the product's delivery. The regret procedure is described in the exchange and returns policy. If the product is in suitable condition for returns, Luster Decor will inform the customer that the return has been accepted and will arrange for the refund of the amounts paid.
Refunds for payments made by credit or debit card will be processed through a chargeback, which Luster Decor will request from the card administrator within 72 (seventy-two) hours of accepting the return. After that, the time required to complete the chargeback is solely the responsibility of the credit card administrator. Amounts paid via bank slip will be refunded through a deposit into the account of the purchase holder, as indicated in the exchange and returns policy.
Team Luster Decor!
The payment policies below form an integral part of the Terms and Conditions of Use.
1. Identification
This site is owned, maintained, and operated by Luster Decor.
2. Contact - SAC
If the User needs information, clarification, or services regarding this Payment Policy, Luster Decor provides WhatsApp as a means of communication for all inquiries the User may have. WhatsApp operates through the following communication channels:
(a) By email at: support@lusterdecor.com. Whenever the User contacts any customer service channel, they must provide their phone number and email address so that their request can be processed.
In any case, the User will receive confirmation of receipt of their request within five (5) days via the same communication channel, and it will be processed and responded to as quickly as possible. Additionally, the User should be aware of the other policies on this site.
3. Payment Terms in the Product Offer
Luster Decor will provide on the Site, for each type of product, a page containing a description of the information related to the product's characteristics, such as composition, any health and safety risks, duration, origin, stock availability, payment terms, full upfront price, and delivery availability.
Due to potential price updates, the amount to be paid for the product will be the one in the cart.
4. Purchase Order - Choosing the Payment Method and Terms
To purchase products, the Customer must access their Access Account and follow the guidelines and instructions on the Site. After selecting the products and their respective quantities, the customer will be directed to the payment page. On this page, the customer will choose the payment method and terms. This is the last opportunity for the Customer to identify and correct any errors or discrepancies made in previous steps. After the purchase is completed, no changes can be made, whether in quantity, products, payment methods, or terms. Upon completion of the purchase, Luster Decor will immediately send an email to the Customer indicating the purchase/order number, the products and quantities purchased, the price, the shipping cost, the payment method, and the estimated delivery times.
Luster Decor may also contact the Customer to confirm the purchase in case of any discrepancies with the information provided during the purchase process. If Luster Decor cannot contact the customer or verify data discrepancies, it may cancel the purchase, in which case an email will be sent to the customer.
5. Order Modifications
Luster Decor will not accept changes or modifications to the purchase, whether in quantities, products, payment methods, terms, or delivery locations, after the purchase procedure is completed. However, if the Customer has an urgent need to modify any item in their purchase, they can contact Luster Decor SAC to check the possibility of a change, which will only be made if the order has not yet entered the separation stage.
6. Payment Methods
The customer can pay for their purchases on the Site using credit or debit cards, either as the cardholder or an authorized user, from the following brands: VISA, MASTERCARD. To ensure the security of transactions and prevent potential fraud, Luster Decor reserves the right to refuse third-party credit or debit cards issued abroad. Payments made via bank slip must be made in a single installment for the total purchase amount and in cash. The bank slip must be printed after the purchase is completed, and payment must be made at bank branches, ATMs, or online banking platforms. Payment must always be made by the due date, under penalty of immediate and automatic cancellation of the purchase. The payment deadline for the slip will be 2 business days. The slip will be available for reprinting in the User Access Account until the expiration date. The order will only be approved after full payment of the slip, and payment confirmation is automatically processed by the bank within 3 business days, without the need to send any proof or similar to the Site. Do not pay after the expiration date; after the reservation date, the purchase is canceled, and the slip loses its validity.
7. Payment Methods, Delivery, and Return of Products
Delivery:** During the purchase process, Luster Decor will inform the Customer of an estimated delivery time for the Products. This estimate considers the products purchased, their quantities, available stock, and the distance between the distribution centers and the delivery address provided by the customer. The period indicated as probable will be counted from the order approval date, upon payment confirmation, which may vary depending on the chosen payment method (Card, Paypal or Klarna).
Return: In case of regret for a purchase made on the Site, the Customer must inform Luster Decor through the SAC and request the return of the product and cancellation of the purchase. This right must be exercised within 7 (seven) days of the product's delivery. The regret procedure is described in the exchange and returns policy. If the product is in suitable condition for returns, Luster Decor will inform the customer that the return has been accepted and will arrange for the refund of the amounts paid.
Refunds for payments made by credit or debit card will be processed through a chargeback, which Luster Decor will request from the card administrator within 72 (seventy-two) hours of accepting the return. After that, the time required to complete the chargeback is solely the responsibility of the credit card administrator. Amounts paid via bank slip will be refunded through a deposit into the account of the purchase holder, as indicated in the exchange and returns policy.
Team Luster Decor!